eJyothi US

Application Management

eJyothi provides a wide range of services required to manage a portfolio of business applications on a sustainable basis and in a cost-effective manner. We work closely with customers to define the appropriate SLAs to suit their business needs. We also track data and generate required SLA reports. As part of our management process, we implement processes and procedures to ensure that there is strong communication and collaboration between the support team and the client management team. For each engagement, we have responsible account executives to ensure that we meet or exceed customer expectations. With the prudent combination of our onsite and offsite resources we make our services cost effective.

Our services include:

  • Customer Support/Helpdesk Support
  • Technical Support
  • Defect Resolution
  • Application Enhancements
  • System Administration
  • Quality Control
  • Performance Tuning

Project Highlights

  • DLS

    For DLS, we established Issue Tracking System for facilitating employee requests for technical support, defect resolution, and application enhancements.

  • Ascella Technologies

    Over the last 6 years, we implemented more than a dozen of applications for Ascella Technologies for their various business requirements. Our primary focus was on Open Source applications and our developers actively participated in the open source community. We are currently managing CMS, CRM, Mantis, Mediawiki, Zimbra and OpenCATS for Ascella. We enhance these applications from time to time by developing modules, integrating with other systems, and fixing issues.

  • Saralution

    The entire web application facility for Saralution is being managed and hosted on our facility at Amazon EC2 which consists of webmail, CRM and Groupware suite. We do regular monitoring and security updates, and bug fixing without affecting their daily operations.

 

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We are very pleased with eJyothi’s level of commitment, dedication, and turnaround times on our projects. Their development has the experience and knowledge needed to deliver quality solutions. We highly recommend eJyothi Services.

Ascella Technologies